At Koshik Marketing, we value our clients and strive to provide high-quality digital marketing solutions, including website development, social media management, WhatsApp marketing, and related services. This policy outlines the terms under which cancellations and refunds are accepted.
1. Service Cancellations
- For one-time services (e.g., ad campaigns, graphics, website development), cancellations must be requested within 24 hours of placing the order.
- Once the project has been initiated, research has been conducted, or resources allocated, cancellations are not eligible for a refund.
- For monthly/recurring services (e.g., social media management, ad management), cancellations must be made at least 7 days before the next billing cycle to avoid renewal charges.
2. Refund Eligibility
Refunds are considered under the following conditions:
- If services have not yet been initiated and cancellation is requested within 24 hours.
- If there is a technical issue with a software/tool (like WhatsApp Bulk Sender) that prevents its use and the issue cannot be resolved by our support team within 7 working days.
- If we are unable to deliver the agreed-upon service due to reasons solely attributable to Koshik Marketing.
Refunds are not applicable for:
- Services already delivered or partially completed.
- Customized solutions (e.g., website development, ad creatives) once work has started.
- Any third-party expenses (e.g., Facebook Ads, Google Ads credits, domain/hosting purchases) as these are billed directly by the respective platforms/providers.
3. Refund Process
- Approved refunds will be processed to the original payment method within 5–10 business days.
- For certain cases, we may issue store credit which can be used against future services at Koshik Marketing.
4. Non-Refundable Services
Please note, the following services are non-refundable once initiated:
- Facebook, Instagram, or Google Ad campaigns (as ad spend is paid directly to the platform).
- Website/domain/hosting registrations or renewals.
- Completed graphic designs, videos, or delivered digital files.
- Training or consultation sessions once conducted.
5. Contact Us
For any cancellation or refund-related queries, please contact us:
📧 Email: support@koshikmarketing.com
📞 Phone: +91-7857836481
🌐 Website: www.koshikmarketing.com